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Step-by-Step Guide
How It Works
Full walkthrough of the platform for organizers and players — setup to payout.
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Web Dashboard
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Manage your tournaments, players, and payouts from any browser.

Frequently Asked Questions

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What is Moneyball Pickleball Pro?expand_more
Moneyball Pickleball Pro is a full-stack tournament management platform for pickleball events. It handles player registration, pool play, playoff brackets, prize payouts, and DUPR score submission. It supports King & Queen of the Court, Mixed Doubles, Fixed Doubles, and Singles formats. Available on iOS, Android, and any web browser.
How do I create my first event?expand_more
From the home screen, tap the green Create New Event button. Choose your event type: • Single Event — a standalone one-day tournament • Multi-Day — group multiple divisions under one umbrella (Operator plan) • Progressive Tour — season-long series with cumulative points (Empire plan) Fill in your event details (required fields are marked with *), then tap Create.
What subscription plans are available?expand_more
Player (Free) — Player profile, companion app, match history, DUPR tracking. No cost ever. Host — Create single events with credits, Auto-Pilot mode, push notifications, manual payment tracking, full DUPR integration and rating sync, sanctioned events, and DUPR SSO-filter and email reminders. Operator — Everything in Host, including full DUPR integration and sanctioning, plus unlimited events, sponsor management, event manager delegation, Twilio SMS, and multi-event tours. Empire — Everything in Operator, including full DUPR integration and sanctioning, plus progressive tour series, tour-level sponsorship, multi-event dashboard, advanced analytics, and platform SMS. Visit /subscription for current pricing.
What is Auto-Pilot Mode?expand_more
Auto-Pilot runs your entire tournament hands-free (Host plan and above). It automatically: • Confirms scores when both teams agree • Generates playoff brackets when pool play ends • Reassigns courts the moment a match finishes • Flags disputes for your review • Forces Auto-Notify on so players always know when their court is ready For Round Robin Only events, Auto-Pilot skips bracket generation and notifies you when all pool matches are done so you can review standings and complete the event.
What is Bracket-Only Mode?expand_more
Bracket-Only mode skips pool play and goes straight to a seeded single-elimination bracket. Players are seeded by DUPR rating or manually. Useful for smaller events or when you want a faster format. Toggle it in the Tournament Mode section when creating or editing an event.
What is Round Robin Only Mode?expand_more
Round Robin Only runs pool play games but skips the elimination bracket entirely. Final standings from the round-robin determine the winner. Ideal for league nights, social events, or situations where equal game time matters more than a champion. When all matches are done, Auto-Pilot notifies you to review standings and complete the event.
How does score entry work?expand_more
Each match gets a unique QR code. Players scan it from their own phone — no app install required. Before the score form appears, each player taps "I'm Here" to confirm they're on the court (Court Check-In). The score form unlocks automatically once all players have checked in. Then both teams enter the score and the opposing team confirms it. When scores match, the match auto-confirms, standings update live, and Auto-Pilot reassigns the court instantly.
How does court assignment work?expand_more
Court assignment uses a priority system: 1. Lowest round number first 2. Most-behind pool by completion % within the same round 3. Same-court continuity preference (keeps a pool on the same court) 4. Match number as a tiebreaker Players in score_entered matches are considered free. Players in in_progress matches are busy — no player is double-booked.
How do I send a message to players mid-event?expand_more
Use Message Players in the tournament action menu. Choose your audience: • All Players • By Division (filter by gender, DUPR bracket, age group) • Individuals (hand-pick) • By Day Deliver via Push Notification, Email, or SMS (Empire plan, active events only). A live count shows exactly how many players will receive it before you send.
How do playoff brackets work?expand_more
When pool play completes, you (or Auto-Pilot) generate the playoff bracket. Players are seeded by pool play standings. The bracket supports single elimination with configurable sizes. Playoff round labels — Quarterfinal, Semifinal, Final, Losers Final, Grand Finals, 3rd Place Match — are computed dynamically and shown consistently across all screens, score cards, and notifications.
Can I add co-organizers or event managers?expand_more
Yes. Add Event Managers during event creation or afterward in the Edit form. Type a name or email to search — matching users from your past events appear as you type. Event managers can help run the tournament but don't have full owner access. Requires Operator plan or higher.
How do I complete and archive a tournament?expand_more
When the final match is confirmed, a Complete Tournament button appears. Tap it to lock results, archive the event, and initiate prize payouts. Completed events are still accessible from your home screen under the Done filter.
How do players register for a tournament?expand_more
Players can register through: • The public signup link you share (or its QR code) • The Discover tab in the app — search by name, format, gender, age group, or distance • The organizer adding them manually in the Players tab No app install is required to register via the public signup page.
What is the Player Companion App?expand_more
Each tournament has a personalized companion page for players — showing their schedule, live pool standings, match results, and court assignments. Players access it via a link in their confirmation email or from the Discover tab. No login required.
How does partner matching work?expand_more
Players who register as "looking for a partner" appear in the Find a Partner list for that event. Others can browse and send a partner invitation. When the invitation is accepted, the pair is registered together. Partner invitations trigger push notifications for app users and email notifications for everyone. Available before and during registration.
How does age group gating work?expand_more
Organizers set an age group on a tournament (Open, 18+, 35+, 50+, 65+, or a custom min/max). The system enforces the age requirement automatically at every registration entry point — public signup, organizer add-player, CSV import, and partner invitation acceptance. Ineligible players see a clear error and cannot register.
How does player check-in work?expand_more
Player Activity Check-In — An organizer can display a live QR on a screen or post a printed QR for one exact activity. Scan with your phone camera; Moneyball opens in the app when installed or continues in your browser. Sign in if prompted and you return to the exact event, division, format, date, and venue you scanned. Confirm those details before tapping the check-in action.

Check-in can be blocked by an unmatched registration, waitlist or withdrawal status, required payment, an unsigned waiver, or a closed/paused session. If a QR is expired, replaced, or the details are wrong, scan the current code or ask the organizer for manual check-in. An event logo is shown when available; Moneyball branding is used if the event image cannot load.

Court Check-In is different: it happens on a match scorecard when each player taps “I'm Here” before score entry unlocks. A scorecard QR is not the same as the player activity check-in QR. Organizers may also use their Players tab for manual venue/arrival check-in.
What is the difference between a live and printed player QR?expand_more
Live QR is for a shared screen and refreshes while the activity is open. Do not print the live QR. Printed QR is a static sign for one activity and remains usable until the organizer closes the check-in session or regenerates the printed code. Its one-page handout keeps format and DUPR together, keeps date and start time together, and automatically adjusts QR and sponsor sizing around the available content. Review the print preview before posting it. When an organizer regenerates the code, every older printed copy is invalid and should be removed.
What should I do if QR check-in will not complete?expand_more
First verify the event name, division, format, DUPR level, date, time, and venue. Then sign in with the account or email used for registration. Complete any required payment or waiver. If you are waitlisted, withdrawn, not registered for that exact activity, or the session is closed, the organizer must resolve the issue or check you in manually. If your browser or app closes during sign-in, open the current QR again; the check-in destination is preserved for the active authentication session.
How do online payments work?expand_more
Connect your Stripe Express account in Settings → Connect Stripe Account. Once connected, players pay their entry fee during registration via Stripe Checkout before their player record is created. Funds go directly to your Stripe account minus a platform fee. You can view collected payments, pending balance, and payouts from the Financials tab on any tournament.
How do prize payouts work?expand_more
From the web tournament dashboard, select a payout method for each placing (Venmo, Zelle, Cash App, Stripe, Cash, or Other). For Venmo/Zelle/Cash App: the winner receives a push notification asking them to share their payment handle. Once they provide it, you complete the transfer outside the platform and mark it paid. The winner confirms receipt in the app. For Stripe: funds are transferred directly. For Cash/Other: you mark it paid manually. Winners get a gold Pending Prize card on their home screen so no payout is ever missed.
What prize pool modes are available?expand_more
Two modes: • Percentage — prize pool is a set % of total entry fees collected (e.g., 80% goes to prizes) • Fixed Amount — you set a specific dollar amount regardless of entries Prize Type can be Cash, Medals, or Mixed. All configured in the tournament settings.
Can I track in-person cash payments?expand_more
Yes. Set your payment mode to In Person and mark players as paid manually from the Players tab. You can batch-mark multiple players paid at once. The Financials tab tracks your revenue regardless of payment method.
What are sponsors and how do they work?expand_more
Sponsors are organized into three tiers: • Platinum — "Presented By" — largest placement, most visibility • Gold — "Sponsored By" — mid-tier • Silver — "Also Supported By" — supporting placement Sponsors can appear in player emails, public signup and spectator pages, Live/Static Player QR displays, and printed/PDF QR handouts. Upload or select a logo/photo, review its preview, then choose its tier and placement. Platinum sponsors can flank the event logo; Gold and Silver sponsors appear in the handout footer. You can add sponsors at the tournament or tour level, and enabled tour sponsors cascade to linked events.
How does nearby venue search work for organizers?expand_more
On tournament and tour create/edit screens, allow location access to show venue results nearest to your device first with distance in miles. Select a result and verify its name and full address. If location permission is denied or unavailable, venue search still works without distance ordering. You can always enter a venue manually when the correct result is not listed.
What is DUPR and how does the integration work?expand_more
DUPR (Dynamic Universal Pickleball Rating) is the global pickleball rating system. Moneyball integrates with DUPR so you can: • Auto-lookup player ratings during registration • Enforce DUPR rating min/max cutoffs • Submit match scores for official rating updates • Enable DUPR SSO so players verify their account before play Full DUPR integration and sanctioning are included with all organizer tiers: Host, Operator, and Empire. Supported features include rating lookup and sync, account linking, rating cutoffs, sanctioned events, and submission of eligible sanctioned match results. You do not need to upgrade from Host to Operator solely to use full DUPR integration. Players can link their personal DUPR accounts and participate in eligible sanctioned events without purchasing an organizer plan. Creating and managing sanctioned events requires organizer access. Host credits, event-type limits, verified player identities, applicable DUPR eligibility requirements, and any required DUPR club role still apply. Enable sanctioning before players register; it locks once any player registers. Successful submission does not guarantee an immediate rating change.
How do players link their DUPR account?expand_more
Players tap Connect DUPR Account in Settings and sign in via DUPR SSO (Single Sign-On). Once linked, their doubles and singles ratings display on their profile and auto-populate during tournament registration. Before the DUPR sign-in page opens, the device shows a system permission prompt asking to connect with the DUPR app. The player should tap Allow to continue.
How are match scores submitted to DUPR?expand_more
For DUPR-sanctioned tournaments, scores are submitted to DUPR automatically after each match is confirmed. View submission status on the DUPR tab — each match shows whether it was successfully submitted, pending, or failed. You can resubmit individual matches if needed.
Why can't I toggle DUPR sanctioning?expand_more
DUPR sanctioning locks as soon as any player registers. This protects score integrity — you can't retroactively enable or disable DUPR scoring after players sign up. Plan your DUPR settings before opening registration.
What is DUPR Bulk Verify?expand_more
DUPR Bulk Verify (in the Players tab of sanctioned events) batch-checks every registrant's DUPR sanctioned status in one tap. Use SSO Filter & Notify to instantly message all players who haven't yet logged in via DUPR SSO so they can complete verification before play begins.
How do I set up two-factor authentication?expand_more
Go to Settings → Account Security and enable MFA. You can choose: • Authenticator app — 6-digit time-based code from Google Authenticator, Authy, or 1Password (recommended) • SMS — one-time code sent to your phone number Once enabled, every login requires your password plus the second factor.
How does biometric lock work?expand_more
Enable Biometric Lock in Settings → Account Security. The app automatically locks after 30 seconds in the background and requires Face ID or Touch ID to re-open. Available on any iOS or Android device with biometric hardware. Your biometric data never leaves your device.
How do I reset my password?expand_more
On the login screen, tap Forgot Password and enter your email address. You'll receive a reset link by email. The link expires after a short period for security — request a new one if it expires before you use it.
How do I access the web dashboard?expand_more
Go to /web on any desktop or mobile browser. Log in with your account credentials, or pair with the mobile app using a 6-digit code from Settings → Pair Web Device. The web dashboard has full feature parity with the iOS app for all organizer functions.
How do I manage my subscription?expand_more
Visit /subscription on the web to view plans, subscribe, or upgrade. You can also access subscription management from Settings → Manage Account in the app. US App Store users who try to access a gated feature will also see a Subscribe Now button in the app that opens the subscription page directly in their browser. Non-US users should subscribe via the website. For billing questions, email support@moneyballbrackets.com.
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emailEmail Support play_circleView Walkthrough
Tournament workflow: register players, check them in, assign a court, confirm scores, then publish standings and results.
Register players → Check in → Assign courts → Confirm scores → Publish standings and results. This process diagram is not a customer screenshot or a claim about event results.